Returns / Refunds:
We aim to offer the very best service to our customers, if for whatever reason you are not happy with your purchase and would like to arrange a return, please contact us on email@example.com
Smartphone Shop will refund a customer in full for products purchased and returned within 7 business days of the product being received by the customer. Once 7 days has passed, the normal product warranty process applies.
Any product returned within the 7 day period must be unopened, unused and not damaged in any way.
Smartphone Shop offers FREE returns - meaning we cover the cost of collecting the item from you, simply email us with your order number and the reason for your return on firstname.lastname@example.org and we will facilitate the return.
Refunds / Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and process your refund, credit or exchange.
Refunds are processed within 48 hours and may take up to 3 working days to appear in your bank account depending on your bank. Credits are applied and available to use within 24 hours.
Smartphone Shop supports at least a 1 year warranty on all of our items, we want you to enjoy any purchase you make from us and take pride in offering the best customer experience possible. If you have any problems with any purchase you have made from us, please feel free to contact us anytime. Warranty period or not, we are here to help.